IMPACT’s Sustainability Framework

Written by Victoria O’Neill

Interim update – February 2024 

In July 2023, The IMPACT Agency committed to a three-year sustainability framework to deliver on our goals to Put People First, Champion Planet Preservation, and Strive for Ethical Growth. 

We set 45 targets for the 2023-2024 financial year. Here’s how the team is tracking…

2023-2024: 45 Targets 

Completed: 58% 

Due Q3: 36% 

Due Q4: 6% 

Over the past six months, IMPACT has made significant progress to achieve the agency’s ESG goals. Some of the achievements we are most proud of include… 

We Care about people, planet and performance: 

  • Established an annual stakeholder workshop and regular updates with staff to design and guide our sustainability framework.

  • Expanded our voluntary health services and embedded flexible working arrangements, including our Summer Fridays Policy and Quarterly Wellbeing Days programs for our staff. 
  • Appointed a Sustainability Lead. 
  • Formalised our pro-bono program to be wholly focused on improving diversity in our society. 
  • Implemented carbon offsetting in 2022-2023 and 2023-2024 financial years and embarked on a program to reduce our carbon footprint in FY 2024-2025. 
  • Reviewed our business travel policy to eliminate “non-essential travel” and committed to carbon offset all business travel. 
  • Committed to undertaking an external sustainability audit in FY 2024-2025. 
  • Revised our policy on the individual stakeholders and organisations that The IMPACT Agency will work with based on our core values. 

We Empower Voices for good: 

  • Introduced a matched gift giving program for our staff to contribute to a preferred biodiversity partner of their choice.  
  • Signing up to the “Stop Working for Change” program, where our staff and wider stakeholders in our supply chain will volunteer their time in lieu of work to our Marginalised Community Partner.  
  • Developed an “Empowering Voices” communication workshop to guide and protect the most vulnerable members of our society when they represent themselves or organisations in the media landscape. 
  • Undertook neurodiversity training to help guide our recruitment, resourcing, and service delivery. 
  • Set diversity, equity, belonging and inclusion goals in our inaugural diversity policy. 

We make positive Future Impacts: 

  • Implementing new policies on modern slavery, human rights, whistleblowing, and grievances to ensure we are consistently embedding conscious supply chains in our work (due April 2024). 

A full update on our sustainability framework and performance against our three-year plan will be provided later in the year. 

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